Overview
Our refund and returns policy lasts 14 days from receipt of the goods, in accordance with EU consumer law. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Items that have been used or show signs of wear cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@gm2online.com.
Exchanges
The first size exchange is free for orders over 99€ shipped within mainland Spain (Peninsula and Balearic Islands) and Portugal. The promotion does not apply to the Canary Islands, Ceuta, Melilla, Azores and Madeira. Only one size exchange per order is allowed. Color or model changes are excluded from this promotion and entail the usual costs of 10€ plus the price difference of the product.
For defective or damaged items, please contact us at info@gm2online.com.
Shipping returns
To return your product, please mail it to: Gm2 Distribución, San Miguel de Atxa 15, 01010 Vitoria, Spain.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning higher-value items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@gm2online.com for any questions related to refunds and returns.