At Invictus we want your purchase to be a good experience. If the garment is not what you expected or the size does not fit, you can return or exchange it by following the instructions on this page. If you have any questions, write to us at pedidos@gm2online.com.
1. Returns (right of withdrawal)
The Customer has a legal period of 14 calendar days from receipt of the order to withdraw from the contract without giving any reason. A return will not be accepted under any circumstances if the products supplied have manifestly been used.
1.1. Condition of the product
- The product must be in perfect condition and retain its original packaging and labelling. If this condition is not met, the product will suffer a depreciation to be borne by the Customer, which will be deducted from the amount refunded.
- It must show no writing, stickers, packing tape, marks, cuts or signs of use.
- It must retain all labels, accessories and protectors supplied with it and belonging to the brand.
- Homologation and CE marking labels (EN 17092, EN 13594 or others) may not be removed under any circumstances. Their total or partial removal automatically invalidates the right to a size exchange and to a return, since the product can no longer be sold as new and loses its traceability and conformity.
- The product’s original packaging (branded box or bag) is part of the product and must never be used as outer shipping packaging. To return it, it must travel inside an additional box or protective packaging. Sending the return with the carrier’s label, tape or seals stuck directly onto the original packaging will incur a €10 reconditioning charge, which will be deducted from the amount refunded.
- It must be possible to sell it again as a new product.
1.2. How to arrange a return
- Contact Invictus in advance at pedidos@gm2online.com or through the returns form, providing your order number.
- Invictus will provide the instructions and the address of the warehouse to which the product must be sent.
- The Customer may send the product by their own means (carriage paid) or request the collection service managed by Invictus where available (see §1.3).
- The return number must be clearly stated on the outside of the shipment.
- Invictus will not cover the transport costs of returns made without following the instructions provided by our customer service team.
1.3. Return costs and collection service
The transport costs of the return are borne by the Customer, unless the product is defective or does not correspond to what was ordered. In any case and whatever the destination, the Customer can always return the product by shipping it themselves, carriage paid. As a convenience, Invictus also offers a home collection service only in the destinations indicated below:
| Destination | Collection service |
|---|---|
| Mainland Spain and mainland Portugal | Available for €10, which will be deducted from the amount refunded. Alternatively, the Customer may ship it by their own means and at their own expense. |
| Canary Islands, Ceuta and Melilla | Not available, not even by paying for it. The Customer must ship the product by their own means and at their own expense to the warehouse indicated by Invictus in mainland Spain. Customs, import or customs-handling charges will not be refunded. |
| Balearic Islands and any other island territory (Azores, Madeira and islands in general) | Not available. The Customer must ship the product by their own means and at their own expense. |
| Rest of the European Union (any country other than Spain and Portugal) | Not available. The Customer must ship the product by their own means and at their own expense, including any customs or handling charges. |
1.4. Refund
- Returns and refunds will only be processed once the goods have been received, inspected and physically verified at our facilities, regardless of whether transport was arranged by the Customer or by Invictus.
- The refund will be made as soon as possible after receipt and inspection of the product, and in any case within 14 calendar days of receiving the withdrawal notice. The time it actually takes to appear will then depend on your bank or payment provider.
- The refund includes the price of the product but not the original shipping costs invoiced, nor the return costs where these are borne by the Customer, nor any applicable depreciation, the reconditioning charge (€10) or logistics charges (minimum €10).
2. Size exchange
We understand that trying a garment on at home may lead you to need a different size. That is why we offer a first free size exchange: Invictus collects the original garment from the Customer’s address and sends the new unit in the correct size at no extra cost, always subject to stock availability.
2.1. Minimum order value to qualify for the first free size exchange
The first free size exchange is available only when the order value reaches the following minimums. If the order is below that amount, the size exchange is still available by paying the cost shown in the last column:
| Destination | Minimum order value for a free exchange | Cost if the order is below the minimum |
|---|---|---|
| Mainland Spain and mainland Portugal | €60 | €10 |
| Rest of the European Union (Germany, France, Italy, Austria, Belgium, Netherlands, Luxembourg, Czech Republic, Slovakia) | €120 | €20 |
2.2. Areas where size exchange is not available
The size exchange service is not available in the following destinations, due to logistical particularities and the associated transport and customs costs:
- Canary Islands (Las Palmas and Santa Cruz de Tenerife).
- Balearic Islands.
- Ceuta and Melilla.
- Any other island territory (Azores, Madeira and islands in general).
- Any destination outside the European Union.
In these destinations, if the Customer wishes to change size, they must process it as a return in accordance with section 1 (with shipping costs at their own expense and the product meeting the conditions of §1.1) and place a new order separately.
2.3. Condition of the product
For the size exchange to be free, the product must be returned meeting all the conditions of section §1.1 (product in perfect condition, with no signs of use, with all its labels, protectors and accessories, and with no homologation or CE marking labels removed). Otherwise, the corresponding depreciation will be applied and charged to the Customer using the payment method used.
2.4. Other conditions
- Only one free size exchange per order is allowed. Additional size exchanges on the same item will be handled as a new return and a new order, with logistics costs borne by the Customer.
- A change of colour, model or a different product is not considered a free size exchange and will be handled as a return + new order.
- If, after the size exchange, the Customer finally decides to withdraw and return the product, they must pay €20 for the accumulated logistics costs of the four shipments already made (initial delivery, collection of the first size, delivery of the second size and final collection), which will be deducted from the amount refunded. Invictus considers that with the first delivery the Customer was already able to decide whether they liked the product or not, so the size exchange is intended solely to adjust the size and not for a second assessment of the product.
3. Delivery incidents attributable to the Customer
The right of withdrawal does not exempt the Customer from paying the logistics costs arising from delivery incidents attributable to the Customer. The following, among others, are considered causes attributable to the Customer: incorrect, incomplete or non-existent address; wrong contact details or inability to contact the recipient; repeated absence at the address; failure to collect the order from the assigned pickup point within the established period; rejection of the order without justified cause; or delivery instructions that are unfeasible or contrary to the carrier’s policies.
In these cases, Invictus may deduct the actual logistics costs (return, re-dispatch, storage) from the amount refunded, with a minimum of €10.
4. Defective or incorrect products
If the product received is defective or does not correspond to what was ordered, the transport costs of the return are borne entirely by Invictus, in any destination. Contact us at pedidos@gm2online.com attaching photographs of the defect and your order number, and we will tell you how to proceed.